Thuraya satellite service is no longer available in Australia due to an unforeseen technical issue. This means you can no longer make or receive calls, SMS, or data using your Thuraya device, including emergency calls.

We understand this disruption may cause inconvenience. Pivotel, the service provider for Thuraya in Australia, is offering alternative solutions to help you stay connected during your outback travels.

Here’s what you need to know:

 * Alternative Satellite Phone Options: Pivotel is offering special deals on Inmarsat and Iridium satellite phones, known for their reliable coverage and global reach. They can also help you transfer your existing service number to a new network.

 * Refunds and Returns: If you recently purchased a Thuraya phone or data terminal from Pivotel, you may be eligible for a full or partial refund. Pivotel will provide more details on the process.

 * Next Steps: Pivotel will soon launch an online portal for you to apply for replacement satellite phone services. Check your Pivotel account login details to ensure a smooth transition.

Pivotel’s customer care team is available at 1300 882 448 to answer any questions you may have.

We recommend exploring the alternative solutions offered by Pivotel to ensure you have reliable communication during your outback adventures.